High-quality RMA services
Our high-quality service is much more than repairing faulty devices. it is a complete lifecycle support process that minimizes downtime, protects your customers investment, and ensures business continuity.
At Delta Systems LLC, we understand that every minute of equipment downtime impacts your business. Our dedicated RMA Center provides professional diagnostics, repair, replacement, testing, and warranty management for enterprise mobility devices, barcode scanners, RFID equipment, label printers, POS systems, tablets, and IT infrastructure equipment.
Effective communication is essential!
Our clear communication between resellers, customers, technical teams, logistics, and suppliers ensures that every return or repair request is handled professionally and efficiently. Transparent communication fosters success. We emphasize open conversations, ensuring we align with your objectives and collaborate smoothly throughout every phase.
How can we assist you?
In this section, we address frequently asked questions effectively.
I have a client who is an End-User. Can they submit the RMA directly?
No. All RMAs must be submitted by the Authorized Reseller. We do not accept RMA requests directly from the end-user.
What is your standard warranty?
Must be reported within the manufacturer's warranty period (usually 1 year). Proof of purchase is required.
My RMA status says "Pending Vendor Approval." What does that mean?
It means we have received your unit, but we are waiting for the manufacturer (e.g., Point Mobile/Bentsai) to approve the physical replacement. We are not authorized to scrap high-value units without vendor consent.
What services do we provide?
Our support team is available 24/7 via live chat, email, and phone to help with any inquiries you may have.
What is your RMA Status Tracker?
Submitted: We have received your request. (1-24 hrs)
Approved: Your RMA has been approved. Please ship your unit in.
In Testing: Our engineers are currently running diagnostics on the hardware.
Vendor Escalated: The manufacturer is handling this; we are awaiting their response.
What is your RMA process?
RMA Registration
Professional Diagnostics
Component-Level Repair
Quality Assurance Testing
Warranty & Vendor Coordination
Replacement & Exchange Services
Secure Data Handling
Repair Status Tracking
Preventive Recommendation
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